Missed enquiries
Customers often call the next plumber when nobody responds quickly.
Managed follow-up for busy plumbers
Stop losing work to missed calls and forgotten follow-ups.
Missing Link closes the admin gaps that quietly cost plumbing businesses jobs, payments and reviews.
When you are on the tools, driving or finishing another job, we help make sure new enquiries are captured and the important follow-up does not disappear from memory.
£97 setup£97 per monthReady within five working days
Built for working plumbersEspecially owner-led businesses with one to five vans.
Managed with youNot another empty software dashboard to learn and ignore.
Simple to operateDesigned around quick phone updates and real working days.
The problem
Good plumbing work can still be lost through poor follow-up.
The phone rings while you are busy. A quote is sent and never chased. An invoice stays unpaid. A happy customer never gets asked for a review. None feels urgent in the moment, but together they cost real money.
Forgotten quotes
Good work can disappear because nobody had time to send one simple follow-up.
Late payments
Completed work remains unpaid when chasing slips down the daily list.
Lost reviews
Happy customers move on before they are asked to strengthen your reputation.
How it works
A clear route from missed call to completed follow-up.
You keep doing the plumbing. The follow-up process becomes organised, visible and much harder to forget.
We learn your business
Your contact details, wording, timings and working process are agreed.
We set up the routes
The missed-enquiry, quote, payment and review journeys are prepared.
Customers get a clear response
Missed callers can explain the job instead of being left wondering.
You send quick updates
A simple phone-friendly update tells the system what needs following up.
We keep it running
Follow-ups are managed and you receive a monthly value report.
Why it can pay for itselfOne recovered job One recovered payment More visible reputation
Small recoveries can make a meaningful difference.
These are practical examples, not guarantees. The value depends on your own customers, jobs and use of the service.
One suitable enquiry that would otherwise have been lost could cover several months of the service.
One unpaid invoice successfully brought back to attention could cover the cost.
Consistent review requests can help future customers see the quality of your work.
One complete package
Everything needed to close the main follow-up gaps.
No artificial tiers and no deliberately weakened version. The launch package contains the complete managed service.
Missing Link managed follow-up
£97setup + £97 per month
- Missed enquiry recovery
- Customer enquiry-link SMS
- Structured details to your phone
- Quote follow-up
- Payment reminders
- Review requests
- Ongoing operation and management
- Support when needed
- Monthly value report
- Setup within five working days
Clear boundaries
A focused managed service — not a virtual receptionist.
Clear limits protect both sides and make it easy to understand exactly what the monthly service covers.
Included
- System setup and agreed message wording
- Missed enquiry, quote, payment and review follow-up routes
- Ongoing operation and management
- Support and monthly value reporting
Not included
- Live call answering or appointment booking
- Creating quotes or invoices
- Handling complaints or disputes
- Negotiating disputed invoices or payments
- Extra work without discussion and approval
Frequently asked questions
Straight answers before you start.
Do I need to learn a complicated new system?
No. Missing Link is managed around quick phone-friendly updates rather than another dashboard you must constantly operate.
How quickly can my business be ready?
Setup is completed within five working days after all required onboarding information has been received.
When does the monthly payment begin?
The first £97 monthly payment is taken on the confirmed go-live date, not at the same time as the setup fee.
Can I cancel?
Yes. You may cancel at any time. The service normally continues to the end of the paid service period and no further monthly payments are taken.
Does Missing Link answer my calls?
No. It does not provide live telephone answering. It helps recover missed enquiries and manages the agreed follow-up routes.
Is more work or payment guaranteed?
No. Missing Link creates a more consistent follow-up process, but results depend on your customers, jobs and use of the service.
Ready to close the gaps?
Turn a working plumbing business into a better-followed-up plumbing business.
Review the setup journey, provide your business details and choose the date you would prefer to go live.
Start Your Setup →