Missed enquiries
Customers often call the next plumber when nobody responds quickly.
Managed follow-up for busy plumbers
You do the plumbing. We keep the important things moving.
When you can't answer, Missing Link takes over and responds to the caller, collecting their job details and sending them to your phone so you can quickly decide which work suits you.
We follow up quotes for you, help with payment follow-up without awkward chasing, request reviews at the right time, and keep customer and job information together in one simple dashboard.
£97 setup£97 per monthReady within five working days
Built for working plumbersFor busy plumbing businesses that want fewer enquiries and follow-ups slipping through the cracks.
Managed with youThe service keeps the follow-up moving while you stay in control.
Clear and easy to followQuick phone updates and a simple dashboard keep the important details together.
Plumber feedback
What Ian Close Plumbing says about Missing Link.
“It's a really brilliant system, I can't fault it.”
“It's all really simple to use.”
“The price point is bang on, it more than pays for itself.”
Ian CloseIan Close Plumbing
The problem
Good plumbing work can still be lost through poor follow-up.
The phone rings while you are busy. A quote is sent and never chased. An invoice stays unpaid. A happy customer never gets asked for a review. None feels urgent in the moment, but together they cost real money.
Forgotten quotes
Good work can disappear because nobody had time to send one simple follow-up.
Late payments
Completed work remains unpaid when chasing slips down the daily list.
Lost reviews
Happy customers move on before they are asked to strengthen your reputation.
How it works
A clear route from missed call to completed follow-up.
You keep doing the plumbing. The follow-up process becomes organised, visible and much harder to forget.
We learn your business
Your contact details, wording, timings and working process are agreed.
We set up the routes
The missed-enquiry, quote, payment follow-up and review journeys are prepared.
Customers get a clear response
Missed callers can explain the job instead of being left wondering.
You send quick updates
A simple phone-friendly update tells the system what needs following up.
We keep it running
Follow-ups are managed and you receive a monthly value report.
Why it can pay for itselfOne recovered job One recovered payment More visible reputation
Small recoveries can make a meaningful difference.
These are practical examples, not guarantees. The value depends on your own customers, jobs and use of the service.
One suitable enquiry that would otherwise have been lost could cover several months of the service.
One unpaid invoice successfully brought back to attention could cover the cost.
Consistent review requests can help future customers see the quality of your work.
One complete package
Everything needed to close the main follow-up gaps.
No artificial tiers and no deliberately weakened version. The complete package contains the full managed service.
Missing Link managed follow-up
£97setup + £97 per month
- Missed enquiry recovery
- Structured details to your phone
- Quote follow-up
- Review requests
- Support when needed
- Setup within five working days
- Customer enquiry-link SMS
- Optional personal and business call split
- Simple customer and job dashboard
- Payment follow-up without awkward chasing
- Ongoing operation and management
- Monthly value report
Clear boundaries
A focused managed service — not a virtual receptionist.
Clear limits protect both sides and make it easy to understand exactly what the monthly service covers.
Included
- System setup and agreed message wording
- Missed enquiry, quote, payment follow-up and review routes
- Ongoing operation and management
- Support and monthly value reporting
Not included
- Live call answering or appointment booking
- Creating quotes or invoices
- Handling complaints or disputes
- Negotiating disputed invoices or payments
- Extra work without discussion and approval
Frequently asked questions
Straight answers before you start.
Do I need to learn a complicated new system?
No. There is no complicated system to build or new software to live inside. Missing Link sets up and runs the agreed follow-up with you.
Can I keep using one mobile for personal and business calls?
Yes. When an unanswered caller reaches the call split, they can choose whether the call is personal or business-related. Business enquiries continue through the Missing Link route, while personal calls remain separate.
What can I see in the dashboard?
Your customer details, job information and what still needs doing are kept together in one simple dashboard.
How quickly can my business be ready?
Setup is completed within five working days after all required onboarding information has been received.
When does the monthly payment begin?
The first £97 monthly payment is taken on the confirmed go-live date, not at the same time as the setup fee.
Can I cancel?
Yes. You may cancel at any time. The service normally continues to the end of the paid service period and no further monthly payments are taken.
Does Missing Link answer my calls?
No. It does not provide live telephone answering. It responds to missed callers through the agreed route, helps collect their job details and manages the agreed follow-up.
Is more work or payment guaranteed?
No. Missing Link creates a more consistent follow-up process, but results depend on your customers, jobs and use of the service.
Simple to start
One short chat. We set it up. You choose when it starts.
Tell us how your plumbing business works and Missing Link will prepare the agreed route around it.