1. We learn your business
We agree your contact details, wording, follow-up timings and the quick way you will send updates.
Simple managed follow-up
How Missing Link works.
The service fits around the way a busy plumbing business already works. You stay on the tools; the important follow-up becomes organised and visible.
The complete route
From setup to monthly reporting.
2. We build the routes
Your missed-enquiry, quote, payment and review journeys are prepared for your business.
3. Missed callers get a response
A polite text gives the customer a simple way to explain the job.
4. Useful details reach you
The customer's name, issue, postcode and urgency arrive in a clear format.
5. Follow-ups keep moving
Quotes, payments and review requests are handled through the agreed process.
Illustrative missed-call journey
1
Call missed
You are working, driving or unable to answer.
2
Helpful SMS sent
The customer receives a simple enquiry link.
3
Job details captured
Name, issue, postcode and urgency are recorded.
4
You receive the details
You know what the job is before calling back.
What you do
- Keep doing the plumbing work
- Send quick phone-friendly job updates
- Decide which enquiries and jobs suit your business
- Tell us when a quote, payment or review needs follow-up
What we do
- Operate the agreed follow-up routes
- Keep activity organised and visible
- Support the system when needed
- Provide a monthly value report
Setup
Ready within five working days.
The five-working-day setup period begins after all required onboarding information has been received. You choose a preferred go-live date and Missing Link confirms it.
Start Your Setup →