Missed enquiry recovery
A polite customer SMS and enquiry route help stop missed calls disappearing.
One complete package
Everything included.
Missing Link is a managed service covering the main follow-up gaps that cost plumbing businesses jobs, payments, reviews and time.
Details to your phone
Name, issue, postcode and urgency arrive in a useful structured format.
Quote follow-up
Quotes are followed up through the agreed process instead of relying on memory.
Payment reminders
Professional reminders help completed jobs remain visible when payment is due.
Review requests
Happy customers are asked for a review at the right time after the job.
Monthly value report
A clear summary shows follow-up activity and the value the system has supported.
Managed, not software-only
Set up and operated with you.
You are not buying an empty dashboard. Missing Link prepares the wording and routes, helps operate the follow-up process, supports the system and keeps the work visible.
The package also includes
- Business-specific message wording
- Customer enquiry-link SMS route
- Simple plumber update route
- Agreed follow-up timing
- Ongoing operation and management
- Support when needed
- Setup within five working days
Clear boundaries
What is not included.
Not part of the current package
- Live telephone answering
- Appointment booking or diary management
- Creating quotes or invoices
- Handling complaints
- Negotiating disputed invoices or payment disputes
Additional work
- Anything outside the package is discussed first
- The work and price must be approved before any extra charge
- No unapproved extras are silently added